Overview
If you can’t log into your OPDuel account, there are several common causes and solutions. Most login issues can be resolved quickly with basic troubleshooting.
Common Login Problems
Incorrect Password
Most Common Issue
Password is case-sensitive
Check Caps Lock is off
Verify spelling carefully
Try copying/pasting password if saved
Solution
Use “Forgot Password” link on login page
Reset your password via email
Create new password (min 7 characters, uppercase, special character, number)
Try logging in with new password
Two-Factor Authentication Issues
If 2FA Enabled
Enter current 6-digit code from authenticator app
Codes expire every 30 seconds
Wait for new code if it expires
Check your phone’s time is correct (affects code generation)
Lost 2FA Access
Contact live support for assistance
Verify account ownership
Support can help restore access
Keep backup codes in safe place
See How to Setup Two-Factor Authentication article for more info.
Account-Related Issues
Possible Causes
Account temporarily suspended
Account locked for security reasons
Self-exclusion or Take a Break active
Terms violation
What to Do
Contact live support for details
Verify with account email
Support will explain any restrictions
Follow their instructions to resolve
Browser or Technical Issues
Clear Cache and Cookies
Press Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac)
Select “All time”
Check “Cookies” and “Cached images and files”
Click “Clear data”
Try logging in again
Try Different Browser
Use Chrome (recommended)
Test in incognito/private mode
Disable browser extensions temporarily
Update browser to latest version
Check Internet Connection
Verify you’re online
Test other websites
Reset router if needed
Try different network if possible
Email Not Recognized
If Site Says Email Not Found
Double-check spelling
Try different email addresses you use
Remember which email you registered with
Contact support if truly can’t remember
Don’t Create New Account
Contact support first
They can help locate your account
Avoid creating duplicate accounts
Multi-accounting violates terms
Session or Cookie Issues
Clear Sessions
Log out from all devices if possible
Clear browser cookies completely
Close all browser windows
Restart browser
Try logging in fresh
Disable Ad Blockers
Ad blockers can interfere with login
Whitelist
OPDuel.comOr disable for our site
Refresh and try again
Troubleshooting Steps
Follow These in Order
Verify Password
Check Caps Lock
Type carefully
Use password reset if unsure
Check 2FA
Enter current code
Verify phone time is correct
Wait for fresh code
Clear Browser Data
Clear cache and cookies
Restart browser
Try again
Try Different Browser
Test in Chrome
Use incognito mode
Disable extensions
Check Connection
Verify internet works
Try different network
Reset router if needed
Contact Support
If nothing works
Have account details ready
Explain what you’ve tried
Password Reset Process
If You Need to Reset
Click “Forgot Password” on login page
Enter your account email
Check email inbox for reset link
Click link (expires after time)
Create new password
Log in with new password
Email Not Arriving
Check spam/junk folder
Wait a few minutes
Try requesting again
Contact support if still missing
Browser Recommendations
For Best Results
Use Google Chrome (recommended)
Keep browser updated
Enable cookies and JavaScript
Disable conflicting extensions
Clear cache regularly
Security Measures
Why Login Might Be Blocked
Suspicious login attempt detected
Too many failed password attempts
Login from unusual location
Account security review
Resolution
Wait 15-30 minutes and try again
Contact support for assistance
Verify your identity
Support can lift restrictions
When to Contact Support
Contact Live Chat If
Can’t reset password (email not arriving)
Lost 2FA access
Account appears locked or suspended
Login worked before but suddenly stopped
Get specific error messages
Tried all troubleshooting steps
Information to Provide
Account email or username
When the issue started
Any error messages shown
What you’ve already tried
Device and browser you’re using
Avoiding Future Login Issues
Best Practices
Save password in secure password manager
Keep 2FA backup codes safe
Remember your registration email
Use strong unique password
Keep account email accessible
Update browser regularly
Mobile Login
On Mobile Devices
Use mobile browser
Clear mobile browser cache
Try desktop mode if needed
Ensure good internet connection
Use Chrome mobile for best results
Common Error Messages
“Invalid credentials”
Wrong email or password
Try password reset
“Account suspended”
Contact support for details
May be temporary
“Too many attempts”
Wait 15-30 minutes
Try again later
“Session expired”
Clear cookies and cache
Log in fresh
After Regaining Access
Once Logged In
Consider enabling 2FA for security
Update password if compromised
Review recent account activity
Save login credentials securely
Still need help?
Contact our 24/7 live support via the chat bubble in the bottom right of your screen.
Real English speaking people who work exclusively for us
Can process deposits/withdrawals and know our system inside out
Happy to help with any questions, no matter how small