Overview
Can’t log in? We’ll help you regain access to your account quickly.
Common Access Issues
Forgot Password
Use “Forgot Password?” link
Check email for reset link
Set new password
Wrong Username/Email
Try all email addresses you use
Username is case-sensitive
Contact chat if unsure
2FA Problems
Use backup codes
Lost phone? Contact support
App not working? Resync time
Account Locked
Too many login attempts
Wait 30 minutes and retry
Contact support if still locked
Recovery Steps
Try password reset first
Check you’re using correct email
Clear browser cache/cookies
Try different browser
Contact 24/7 live support if still stuck
What Support Needs
When contacting support:
Email address used
Username if known
Last successful login date
Any error messages
⚠️ Warning: Account Recovery Scams
CRITICAL - Protect Yourself from Scammers
If you post about being locked out on Twitter, Discord, Reddit, or any social media, scammers WILL contact you pretending to help.
How the Scam Works
Someone DMs you claiming to be OPDuel staff
They offer to “recover” or “unlock” your account
They ask for your password, 2FA codes, or payment
They steal your account and funds
The Truth
OPDuel staff will NEVER DM you on social media
We will NEVER ask for your password
We will NEVER ask for payment to unlock accounts
Account recovery is FREE through official live chat only
Official Support Channels
Live chat on OPDuel.com ONLY (chat bubble bottom right)
That’s it. No other method is official.
If Someone Contacts You
They are a SCAMMER - block them immediately
Do NOT respond or provide any information
Do NOT click any links they send
Report them to the platform (Twitter/Discord/etc.)
Real OPDuel Support
Only available through live chat on our website
Never initiates contact on social media
Never asks for passwords or 2FA codes
Never charges fees for account recovery
Can verify they are real by seeing your account details already
When locked out, you’re vulnerable. Scammers know this and target people asking for help. Only use official live chat on OPDuel.com.
Prevention Tips
Keep email updated
Save 2FA backup codes
Use memorable but secure password
Don’t share account details
Still need help?
Contact our 24/7 live support via the chat bubble in the bottom right of your screen.
Real English speaking people who work exclusively for us
Can process deposits/withdrawals and know our system inside out
Happy to help with any questions, no matter how small