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What If I Can’t Access My Account

Recover access to your OPDuel account when locked out

Updated over a month ago

Overview

Can’t log in? We’ll help you regain access to your account quickly.

Common Access Issues

Forgot Password

  • Use “Forgot Password?” link

  • Check email for reset link

  • Set new password

Wrong Username/Email

  • Try all email addresses you use

  • Username is case-sensitive

  • Contact chat if unsure

2FA Problems

  • Use backup codes

  • Lost phone? Contact support

  • App not working? Resync time

Account Locked

  • Too many login attempts

  • Wait 30 minutes and retry

  • Contact support if still locked

Recovery Steps

  1. Try password reset first

  2. Check you’re using correct email

  3. Clear browser cache/cookies

  4. Try different browser

  5. Contact 24/7 live support if still stuck

What Support Needs

When contacting support:

  • Email address used

  • Username if known

  • Last successful login date

  • Any error messages

⚠️ Warning: Account Recovery Scams

CRITICAL - Protect Yourself from Scammers

If you post about being locked out on Twitter, Discord, Reddit, or any social media, scammers WILL contact you pretending to help.

How the Scam Works

  • Someone DMs you claiming to be OPDuel staff

  • They offer to “recover” or “unlock” your account

  • They ask for your password, 2FA codes, or payment

  • They steal your account and funds

The Truth

  • OPDuel staff will NEVER DM you on social media

  • We will NEVER ask for your password

  • We will NEVER ask for payment to unlock accounts

  • Account recovery is FREE through official live chat only

Official Support Channels

  • Live chat on OPDuel.com ONLY (chat bubble bottom right)

  • That’s it. No other method is official.

If Someone Contacts You

  • They are a SCAMMER - block them immediately

  • Do NOT respond or provide any information

  • Do NOT click any links they send

  • Report them to the platform (Twitter/Discord/etc.)

Real OPDuel Support

  • Only available through live chat on our website

  • Never initiates contact on social media

  • Never asks for passwords or 2FA codes

  • Never charges fees for account recovery

  • Can verify they are real by seeing your account details already

When locked out, you’re vulnerable. Scammers know this and target people asking for help. Only use official live chat on OPDuel.com.

Prevention Tips

  • Keep email updated

  • Save 2FA backup codes

  • Use memorable but secure password

  • Don’t share account details


Still need help?

Contact our 24/7 live support via the chat bubble in the bottom right of your screen.

  • Real English speaking people who work exclusively for us

  • Can process deposits/withdrawals and know our system inside out

  • Happy to help with any questions, no matter how small

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