Overview
Keeping your account secure protects your funds and personal information. Follow these best practices to maintain strong account security.
Strong Password
Create a Secure Password
Minimum 7 characters (longer is better)
Include uppercase, lowercase, numbers, special characters
Make it unique - don’t reuse from other sites
Use a password manager to store securely
Never
Use common words or “password123”
Share with anyone (OPDuel staff will NEVER ask)
Reuse passwords across sites
Enable Two-Factor Authentication (2FA)
Why It Matters
Adds major security layer
Requires phone code plus password
Protects even if password is stolen
Setup
Takes just a few minutes
Use Google Authenticator, Authy, or Microsoft Authenticator
Save backup codes in safe place
Strongly recommended for all users
See How to Setup Two-Factor Authentication for detailed steps.
Secure Your Email
Your account email is your recovery method
If someone hacks your email, they can hack your account
Use strong unique password for email
Enable 2FA on email account
Use reputable email provider
Recognize Scams
Watch Out For
Scammers impersonating OPDuel staff on Discord/Telegram
Phishing emails trying to steal login credentials
Fake websites that look like OPDuel
Anyone asking for your password or 2FA codes
Protect Yourself
Only use official live chat on OPDuel.com
Never click suspicious email links
Always verify website URL (OPDuel.com)
Staff will NEVER DM you on social media
See Avoiding Scams and Phishing for complete guide.
Use Secure Connections
Use secure WiFi networks (avoid public WiFi)
Verify HTTPS in browser (padlock icon)
Don’t use shared or public computers
Log out when finished on shared devices
Monitor Your Account
Check Regularly
Review transaction history for unauthorized activity
Check bet history for unfamiliar bets
Monitor balance for unexpected changes
If You Notice Anything Suspicious
Change password immediately
Contact 24/7 live support
Enable 2FA if not already active
Official Communication Channels
For Support
Live chat on OPDuel.com (chat bubble bottom right) - THIS IS THE ONLY OFFICIAL SUPPORT CHANNEL
Social Media (Announcements Only)
Twitter: @op_duel
Discord: discord.gg/opduelcom
Telegram: t.me/OPDuel
IMPORTANT Staff will NEVER DM you on social media. Anyone messaging you claiming to be staff is a scammer.
If Your Account Is Compromised
Act Fast
Change password immediately
Enable 2FA if not already active
Contact 24/7 live support
Review transactions and bet history
Change your email password too
Security Checklist
Essential
✓ Strong unique password
✓ Two-factor authentication enabled
✓ Secure email with 2FA
✓ Only use official live chat for support
✓ Never share password or 2FA codes
✓ Be aware of phishing and scams
Still need help?
Contact our 24/7 live support via the chat bubble in the bottom right of your screen.
Real English speaking people who work exclusively for us
Can process deposits/withdrawals and know our system inside out
Happy to help with any questions, no matter how small