Overview
If games won’t load or the site isn’t working properly, there are several common causes and quick fixes you can try before contacting support.
Quick Fixes
Try These First
Refresh the page - Press F5 or Ctrl+R (Cmd+R on Mac)
Clear browser cache and cookies - Solves most loading issues
Try a different browser - We recommend Chrome for best performance
Check your internet connection - Test with other websites
Disable browser extensions - Ad blockers can interfere with games
Try incognito/private mode - Rules out extension conflicts
Common Issues and Solutions
Games Won’t Load
Symptoms
Black screen when opening game
Loading spinner never finishes
Game crashes on launch
Error message displayed
Solutions
Clear browser cache and cookies
Update your browser to latest version
Disable ad blockers for OPDuel.com
Try a different browser (Chrome recommended)
Check if browser allows JavaScript and cookies
Site Loading Slowly
Possible Causes
Slow internet connection
Browser cache overloaded
Too many browser tabs open
Browser extensions interfering
Solutions
Close unnecessary browser tabs
Clear browser cache
Restart your browser
Check internet speed
Try wired connection instead of WiFi
Specific Game Provider Issues
Third-Party Games
Slots and live casino run on provider servers
If specific provider games won’t load, may be provider issue
Try games from different provider
Contact support if persistent
OPDuel Originals
If only Originals not loading, check JavaScript enabled
Originals use different technology than third-party games
Usually resolves with cache clear
Browser Cache Clearing
Chrome
Press Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac)
Select “All time” for time range
Check “Cookies” and “Cached images and files”
Click “Clear data”
Firefox
Press Ctrl+Shift+Delete
Select “Everything” for time range
Check all boxes
Click “Clear Now”
Safari
Go to Safari → Preferences
Advanced tab → Show Develop menu
Develop → Empty Caches
Safari → Clear History
Edge
Press Ctrl+Shift+Delete
Select “All time”
Check relevant boxes
Click “Clear now”
Ad Blocker Settings
If Using Ad Blocker
Whitelist
OPDuel.comOr disable ad blocker for our site
Ad blockers can prevent games from loading
After whitelisting, clear cache and refresh
Connection Issues
Check Your Internet
Test speed at speedtest.net
Games require stable connection
Live casino games especially need good speeds
Try wired connection if using WiFi
Firewall or Antivirus
May block game connections
Check if OPDuel.com is allowed
Temporarily disable to test
Add exception if needed
Device Requirements
Minimum Requirements
Modern browser (Chrome, Firefox, Safari, Edge)
JavaScript enabled
Cookies enabled
Stable internet connection
Up-to-date operating system
Not Supported
Very old browser versions
Browsers with JavaScript disabled
Restricted networks (some workplaces/schools)
When to Contact Support
Contact Live Chat If
Issues persist after trying fixes above
Getting specific error messages
Only your account affected
Urgent gameplay issue
Money/balance involved
Provide Support With
Description of the issue
Which game(s) affected
Browser and device you’re using
Any error messages
What you’ve tried already
Tips for Best Performance
Optimize Your Experience
Use Chrome browser for best results
Keep browser updated
Close unnecessary tabs
Clear cache regularly
Disable unused browser extensions
Use wired connection when possible
Ensure good internet speeds
Known Issues
Check our social media (@op_duel) or ask live chat about any current known issues affecting the site or specific games.
Still need help?
Contact our 24/7 live support via the chat bubble in the bottom right of your screen.
Real English speaking people who work exclusively for us
Can process deposits/withdrawals and know our system inside out
Happy to help with any questions, no matter how small