Overview
If you experience technical issues, game errors, or unexpected behavior on OPDuel, our support team is here to help. Providing detailed information helps us resolve issues faster.
When to Report an Issue
Report Technical Problems
Game freezes or crashes
Bet not recorded properly
Unexpected game behavior
Error messages displayed
Balance discrepancies
Features not working as expected
Connection problems affecting gameplay
Before Reporting
Try refreshing the page (F5)
Clear browser cache and cookies
Try a different browser
Check if issue persists
See Game or Site Not Loading article for troubleshooting steps.
How to Report Issues
Contact Live Chat
Click chat bubble in bottom right
Describe the issue clearly
Provide information listed below
Wait for support response
Follow any troubleshooting steps
Available 24/7
Real English-speaking support staff
Fast response times
Can investigate and resolve issues
Access to account and technical details
Information to Provide
Help Us Help You
Essential Information
Description of what happened
Which game you were playing
Date and time of issue
What you were doing when it occurred
Any error messages (exact wording)
For Bet Issues
Bet ID (from bet history)
Amount wagered
Expected vs actual outcome
Screenshot if possible
For Balance Issues
Transaction ID if applicable
Amount involved
Before and after balances
Related bet or transaction details
Technical Details
Browser you’re using (Chrome, Firefox, etc.)
Device type (computer, phone, tablet)
Operating system (Windows, Mac, iOS, Android)
What troubleshooting you’ve already tried
Taking Screenshots
Helpful for Support
Screenshot of error messages
Screenshot showing the issue
Screenshot of bet history entry
Screenshot of transaction
How to Screenshot
Windows: Press Windows Key + Shift + S
Mac: Press Cmd + Shift + 4
Phone: Varies by device (usually Power + Volume Down)
Send screenshots through live chat if possible.
Common Reportable Issues
Game Errors
Examples
Game disconnected mid-bet
Result doesn’t match expected outcome
Game froze after placing bet
Bonus round didn’t trigger properly
Game displayed error code
What We Need
Bet ID from bet history
Exact time it occurred
What the game did vs what you expected
Any error messages
Bet Recording Issues
Examples
Bet not showing in history
Incorrect bet amount recorded
Win not credited properly
Balance didn’t update
What We Need
Approximate bet time
Game played
Amount wagered
Expected outcome
Important: Check bet history first to verify if bet was recorded.
Balance Discrepancies
Examples
Balance lower than expected
Deposit not credited
Withdrawal not deducted
Missing winnings
What We Need
Transaction history screenshots
When you noticed the issue
Expected vs actual balance
Recent transactions
Provably Fair Concerns
For OPDuel Originals
Can verify any bet with server seed
Use built-in verification tool first
Report if verification fails
Provide bet ID for investigation
See Provably Fair Explained article for verification steps.
Response Time
Typical Response
Live chat: Usually within minutes
Complex issues may need investigation
You’ll be informed of next steps
Updates provided as available
During Investigation
Support may need to escalate issue
Technical team may review
May take longer for complex issues
Support keeps you informed
After Reporting
Follow Up
Check chat for support responses
Provide additional info if requested
Test any suggested fixes
Confirm when issue is resolved
If Issue Resolved
Credits or adjustments made if needed
Explanation of what happened
Prevention tips if applicable
Preventive Tips
Reduce Technical Issues
Use Chrome browser (recommended)
Keep browser updated
Clear cache regularly
Stable internet connection
Disable conflicting browser extensions
Avoid playing during connection issues
Fair Resolution
Our Commitment
All reports investigated fairly
Bet history and server logs reviewed
Legitimate issues corrected
Clear communication throughout process
Support has access to complete technical logs and can verify all bets and transactions.
Not a Technical Issue?
Other Support Topics
Deposits/withdrawals: See payment articles
Account security: See security articles
Bonus questions: See promotions articles
Game rules: See game guides
Still need help?
Contact our 24/7 live support via the chat bubble in the bottom right of your screen.
Real English speaking people who work exclusively for us
Can process deposits/withdrawals and know our system inside out
Happy to help with any questions, no matter how small