Overview
OPDuel is currently in beta testing. This means we’re actively improving the platform based on user feedback and experiences. Your help in reporting bugs, issues, and suggestions is valuable in making OPDuel better for everyone.
What is Beta?
Beta Testing Period
Platform is fully functional but still being refined
Features and limits may be adjusted
We’re actively fixing bugs and adding improvements
Your feedback directly impacts development
Helps us prepare for full launch
What to Expect
Occasional bugs or technical issues
Features being added regularly
Limits that may increase over time
Active development and updates
Responsive team fixing reported issues
How to Report Issues
Through Live Chat
The best way to report bugs or issues is through our official live chat:
Click the chat bubble in the bottom right of OPDuel.com
Describe the issue you encountered
Include as much detail as possible
Provide screenshots if helpful
Our team will investigate and respond
What to Include in Your Report
What were you trying to do?
What actually happened?
What game or feature were you using?
Did you receive any error messages?
Can you reproduce the issue?
Screenshots or screen recordings if possible
Types of Issues to Report
Technical Bugs
Game not loading or freezing
Bets not processing correctly
Display or visual glitches
Features not working as expected
Error messages appearing
Connection or performance problems
Balance or Transaction Issues
Incorrect balance display
Deposits not showing
Withdrawals stuck or delayed
Missing transactions
Wrong amounts credited/debited
Game Issues
Provably fair verification problems
Incorrect payouts
Game results not displaying
Auto-bet malfunctions
Game history errors
Account Issues
Can’t login
2FA problems
Settings not saving
Profile information errors
Permission or access issues
Feature Suggestions
We Welcome Feedback On
New games you’d like to see
Feature improvements
User interface suggestions
Additional payment methods
VIP program enhancements
Any ideas to improve your experience
How to Share Suggestions
Use live chat to submit ideas
Explain what you’d like and why
Describe how it would improve your experience
Be specific and detailed
Why Reporting Helps
Benefits of Your Feedback
Bugs get fixed faster
Platform becomes more stable
Features improve based on real use
Better experience for all users
You help shape OPDuel’s development
Issues you report may affect others too
Your Role in Beta
Test features thoroughly
Report anything unusual
Provide honest feedback
Help us identify edge cases
Contribute to platform improvement
What Happens After You Report
Our Process
Immediate Review
Support team receives your report
Categorized and prioritized
You receive acknowledgment
Investigation
Technical team investigates
Attempts to reproduce issue
Identifies root cause
Resolution
Bug fix developed
Update deployed
Testing to verify fix
Follow-Up
You may be contacted for more info
Notified when issue resolved
Can verify fix on your end
Current Known Limitations
During Beta
Betting limits are lower than they will be at full launch
Some features still being developed
Occasional maintenance windows
Graphics or UI refinements ongoing
Additional payment methods being added
These limitations are temporary and will be addressed before full launch.
Rewards for Beta Testing
Appreciation for Participation
Your feedback is genuinely valued
You’re helping build a better platform
Early access to new features
Direct impact on development
Part of OPDuel’s founding community
Patience and Understanding
We Appreciate
Your patience with occasional issues
Understanding during the beta period
Constructive feedback and reports
Willingness to help us improve
Being part of our testing community
We’re Committed To
Rapid bug fixes
Responsive support
Listening to feedback
Transparent communication
Continuous improvement
Not a Bug
Expected Behavior
Progressive betting limits during beta
Some features marked “coming soon”
Occasional planned maintenance
Updates and improvements being deployed
Changes to limits or features with notice
Check with support if you’re unsure whether something is a bug or intended behavior.
Security Issues
Critical Security Concerns
If you discover a security vulnerability or serious exploit:
Report immediately through live chat
Mark it as urgent/security related
Do NOT share publicly
Do NOT exploit the vulnerability
Wait for our response
We take security issues very seriously and investigate them immediately.
Stay Updated
Follow Development
Check official social media for announcements
Live chat can provide status updates
Platform improvements happen regularly
New features announced when ready
Thank You
Your participation in OPDuel’s beta is valuable. Every bug report, piece of feedback, and suggestion helps us create a better gaming platform. We’re building this together, and your input matters.
Still need help?
Contact our 24/7 live support via the chat bubble in the bottom right of your screen.
Real English speaking people who work exclusively for us
Can process deposits/withdrawals and know our system inside out
Happy to help with any questions, no matter how small